Our Promise

Satisfaction
Guarantee

1

We have 100% confidence in the quality of each print that is dispatched from our studio. If you are not entirely satisfied with your print please contact us at sales@tystedman.com.au. 
We will work with you to resolve your concern.

TY STEDMAN
OUR PROMISE

All Fine Art Prints are printed with EPSON printers using EPSON UltraChrome Inks on archival quality, acid-free papers from Hahnemuhle, Canson and Museo. Print quality is expected to be maintained for at least 100 years if mounted and framed to archival standards.

Fine Art Papers are selected and matched to particular Image Collections that further highlight the quality and intended communication that the image delivers.

Images printed on Canvas are treated with a UV Coating to protect the canvas from moisture and contaminants.

Where possible, papers and canvas that do not include Optical Brightening Agents (OBAs), are selected for printing my images to aid in colour consistency over an extended period of time. Environmental impact is also significant consideration against the use of media containing OBAs.

To ensure the longevity of your investment please discuss options to frame your print to archival or conservation standards with your framer.

Why is the print colour slightly different to what I can see on my screen/monitor?

The slight differences that may exist between what you see on your computer/phone are due to the colour profiles and colour rendering capacities of your devices that may render colours slightly differently.

The range colours that are able to be printed is also greater than what is rendered on your screen due to the limited colour space (profile) that screens and monitors use to interpret colours.

Part of the production process involves producing images on colour calibrated monitors and proofing via colour calibrated EPSON printers to ensure that colours are rendered and printed as intended, as well as for consistency between consecutive prints.

What are Limited Editions?

Can I request a specific number in a Limited Edition?

Limited Edition prints are limited by number and are usually available in three sizes, each with its own quantity available for purchase. For example, 100 prints @ 40 x 50cm, 25 prints @ 80 x 100cm and 15 prints @ 100 x 125cm. Once a limited edition print is sold out no more prints will be produced and may only be purchased from existing owners. As an image nears its expiry, the purchase price of that image may increase accordingly.

All Limited Edition prints are signed and numbered sequentially.

Yes, you are welcome to request a specific edition number in a series and we will endeavour to accomodate your request. Please leave us a comment in the notes section of your online order or send an email to sales@tystedman.com.au with your request.

What are Artist Proofs?

Artist Proofs are proof prints that are made in the final stages of editing and production and are generally produced with small changes to the luminosity of the print before it is ready for production.

Artist Proofs may be made available for sale once the Limited Edition run has sold out. No more than 3 Artist Proofs will ever be made available in addition to the Limited Edition run.

All images are printed and handled to archival standards using EPSON printers and inks. All papers are Archival grade and have either no or minimal Optical Brightening Agents (OBAs) to ensure colour consistency throughout the life of the print.

To ensure the longevity of your investment, we highly recommend having your print framed to Archival or Conservation standards. Ensure that any matt board and mounting tapes are acid-free.

Images should also be hung away from direct sunlight which can degrade the image over time. UV-filtering glass should be considered in the framing process to alleviate the impact of direct sunlight on your print.

Consideration should also made to avoid areas of your home or office with high humidity or high fluctuations in temperature such as a bathroom or kitchen.

A guide to caring for your print will be included in your Owner’s Pack that will ship with your order.

Framing

Services

Due to logistical limitations we do not offer framed prints due to the high potential of damage in transit. We also feel that it is more economical for our clients to ship your print rolled and secured in a tube where you can add your personal touch by framing it by a local professional framer in your region.

We are more than happy to assist with the framing portion of your purchase by providing a list of questions to ask your framer to ensure that your print is treated with due diligence.

We do welcome framing enquiries from customers in the South West of Western Australia.

Framing is a personal choice, however we have found that prints present best with a neutral black or white frame that enhance the presence of the image. We also suggest speaking to your framer about framing your stretched canvas piece with a profile frame to add an additional touch of sophistication to your investment..

Shipping &

Delivery

Delivery Charges

All prints are shipped free of charge within Australia.

International orders are subject to international shipping rates. Shipping rates are applied at checkout. We are currently offering free international shipping of all limited editions prints. This is offer may be subject to change.

Prints and canvases are carefully packaged in a durable cardboard tube for shipping. Your order is also insured against damage and adhere to our satisfaction guarantee.

Expected Delivery Time

Ordinarily, limited edition prints will be shipped within one week of ordering. This allows for transit time from our printing studio and a final inspection and signing prior to your print being sent on its way. Occasionally, an order may take three to four weeks to ship, either due to a print requiring reprinting if it doesn’t meet our high quality standards, or to accomodate times where Ty is away due to travel or workshop commitments.

Open edition prints are shipped within one week.

We take pride in keeping you informed at each step from placing your order, to your print being safely delivered to its destination.

FINE ART

Black & White

FEATURED COLLECTION

NINGALOO '17

Refunds & Cancellations

What happens if my print is damage in transit?

If you wish to cancel your order you may do so by emailing us at sales@tystedman.com either prior to your order being dispatched or within 7 days of receiving your item.

As each image is printed to order we would appreciate knowing about your change in decision as soon as practicable.

Items need to satisfy the following conditions in order to qualify for return:

  • Item needs be unused, unframed or undamaged after receipt;
  • Return is within 7 days of receipt/delivery;
  • Item must be in its original packaging and in a saleable condition.

We reserve the right to inspect the condition of prints upon their return prior to issuing a refund or exchange.

Please note that the customer is responsible for the cost of return shipping & insurance.

Please view our complete Refunds & Returns Policy for detailed information.

We take great care in packaging your treasured print so that it arrives at its intended destination in pristine condition ready to be framed. However, should the unforeseen eventuate, we will be more than happy to arrange collection of the damaged print and have a replacement shipped to you as a priority.

Please ensure that you take a photo of the damaged packaging prior to unpackaging.

Limited Edition prints are insured against loss and damage.

Contact sales@tystedman.com.au and we will be sure to have the issue rectified.

Further

Queries

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Thank you for taking the time to review these points.

If you have any further queries that haven’t been covered in the content above, please do not hesitate to contact us.

Above all else, we want your purchase experience to be a positive one as it truly reflects on the prints that we have to offer.

TY STEDMAN